Exchanges and Returns

- RETURNS -

If you wish to return an item, email us at hello@creaturelandstore.com within 3 days from the date order is delivered. We will issue you a Returns Merchandise Authorization (RMA) number and guide you through the return process.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return that are damaged or soiled may not be accepted and may be returned to the customer.

You will be responsible for paying for your own shipping costs for returning your item and the package until we receive it so please make sure your item is insured and/or able to be traced. 

We do not accept return for food, litters, sanitary goods, gift cards, toys, health and personal care items and sale items.

- EXCHANGES -

Please note you can only exchange for incorrect items received. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately. 

Exchange is not guaranteed and is subjected to our review of the returned product.

All shipping charges of the replacement item will be cover by you along with any relevant import duty and tax charges will that may apply.

- REFUNDS (if applicable) -

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, a refund store credit will be credited to your account within 3 working days. 

Do note that when you return an item, you lose the reward points you originally earned by buying the item in the first place.

- FAULTY GOODS -

Goods are faulty if they are received damaged or were a manufacturing fault occurs within 48 hours of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. 

- COLORS -

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.

- LATE OR MISSING REFUND (if applicable) -

If you haven’t received a refund yet, please check your rewards tab that you will be able to access via the drop page under rewards program or the tab on the bottom left, if still not in again try refreshing the page. But do note that there is often some processing time before a refund is posted, If you’ve done all of this and you still have not received your refund yet, please contact us at hello@creaturelandstore.com.

If you need more help, please contact us at hello@creaturelandstore.com.