All orders will be charged in Singapore dollars (SGD) at checkout.
We accept payment via: Visa, MasterCard, or American Express credit cards through Stripe. Express payment: Paypal, Google Pay/Apple Pay and Hoolah's 3 installments over 3 months with 0% Interest.
Simple! All you have to do is create an account with us and you will recieve 200 points, which can be exchange for a $5 voucher or you can keep it and accumulate more points for more discounts! For more informations please visit our rewards program page on our header menu.
* All vouchers are in Singapore Dollars and it is available to all customer with an account * Minimun spending of SGD$40 applies
Orders will be processed and dispatched within 2 working days after confirmation. Orders placed after 3pm (SGT) will be processed the next working day. Processing time may vary during festive and holiday season.
A tracking number will be provided, you can then track your order through your order history page or click here .
FREE doorstep delivery for orders above SGD 48.FREE next day doorstep delivery for orders above SGD 150. Small Parcels under 450grams (bandanas, collars, leashes):- Flat rate $1.80 via Singpost Standard Mail (Non-trackable). - Flat rate of $4 via Singpost SmartPac, Ninja Van Standard Delivery or Qdelivery. - Flat rate of $10 for Ninja Van/Qxpress Next Day delivery. *Please allow 1 working day for us to process your order. *Please note that if you select to send your order without tracking, CreatureLand cannot take responsibility for items lost in the post.
Yes, we ship all over the world. Shipping costs will apply, and will be calculated at checkout. Shipping charges are weight based, either the total item weight or volumetric weight. Shipping duration depends on the services chosen,We aim to deliver the items to you as fast as possible but, all deliveries after being processed on our side will be up to the courier used, we have no control if they have any delay. Some delivery may take longer due to customs clearance, festive season, unforeseeable natural disaster and your local postal service. For International customers- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be. If you wish to learn more, please visit shipping guide
We use DHL (Express, Ecommerce), Speedpost, SingPost, Ninja Van and other local courier partners. You’ll be asked to select a delivery method during checkout.
Self collections are by appointments only.
Orders will be processed and dispatched within 2 working days after confirmation. Orders placed after 3pm (SGT) will be processed the next working day. Processing time may vary during festive and holiday season. Delivery will be sent via Ninja Van/ Qdelivery/Singpost which will take 2-4 working days.
Self collections are by appointments only.
Collection dates are on Friday, Saturday and Sundays 1-7pm. Please contact us to set a date and time for self collection, preferbably a day or two before the collection date.
Exchange & Return
If you wish to return an item, email us at firstname.lastname@example.org within 3 days from the date order is delivered. We will issue you a Returns Merchandise Authorization (RMA) number and guide you through the return process. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return that are damaged or soiled may not be accepted and may be returned to the customer.You will be responsible for paying for your own shipping costs for returning your item and the package until we receive it so please make sure your item is insured and/or able to be traced. We do not accept return for food, litters, sanitary goods, gift cards, health and personal care items and sale itemsFor more informations please refer to Exchange and Returns
Please note you can only exchange for incorrect items received. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately. Exchange is not guaranteed and is subjected to our review of the returned product.All shipping charges of the replacement item will be cover by you along with any relevant import duty and tax charges will that may apply.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, a refund store credit will be credited to your account within 3 working days. Do note that when you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Goods are faulty if they are received damaged or were a manufacturing fault occurs within 48 hours of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate. As for measurement, kindly allow a few centimeters difference in the full-round measurement due to the way the measurement is taken and such variance is not considered as a defect.
It is to reward our loyal customers with incentives with they purchase from us. Receive 50 points on your birthday and 10% off when you refer a friend. For more information, visit Rewards Program
Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting promotion we currently offer to earn points! And remember to redeem your 5$ off coupon after you've create an account
By clicking on the tab in the bottom left corner, the check rewards and credits in the rewards program drop down menu or alternatively you can click here. You should see a popup.
You can earn points by participating in any of our promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time! You'll receive 1 point for every $1 spent.
Your points will never expire, but for coupon, once redeemed, your coupon code will expire in 3 months.
Your up-to-date points balance is always displayed at the top of the popup.
When you return an item, you lose the rewards points you originally earned by buying the item in the first place.
You should receive points in your account instantly once you complete a promotion!
You can contact us through our contact page! We will be happy to assist you.