Shipping and Delivery
  
Countries  Cost Duration Services

Singapore

$1.80 2 - 5 working days

Small Parcel Only:

SingPost Standard Mail (Non-Trackable)

 

$4 2 - 3 working days 

(FREE above SGD $48)

SingPost SmartPac  

Ninja Van / Qdelivery (For big parcel)

$10 Next day delivery (FREE above SGD $150) Ninja Van/Qxpress
Malaysia 
Calculated at checkout

Packet Plus: 6 - 18 days

Airmail: 4 - 8 working days

Express: 1 - 2 working days

Small parcel: 

SingPost Airmail (Registered) / DHL Express 

Calculated at checkout

Standard: 6 - 8 working days

Priority: 2 - 4 working days

Express: 1 -2 working day

Big parcel:

Speedpost Standard/Priority

DHL Express

Rest of the world

Calculated at checkout

Refer to table

Small parcel: 

DHL / UPS / Aramax / SF Express / SingPost 

Calculated at checkout

Refer to table

Big parcel:

Speedpost Standard/Priority

DHL Express

 

* Estimated delivery time applies to major cities only. All items may be subjected to customs inspection which may require additional days. Any delay at the destination countries is beyond our control.

* All shipping comes with tracking number (may subject to destination country's postal service provider) unless stated otherwise.

* Price stated is in Singapore Dollars (SGD).

* Transit time is excluding order processing time of 1-2 working days. 

SINGAPORE 

FREE doorstep delivery for orders above SGD 48.

FREE next day doorstep delivery for orders above SGD 150.

Small Parcels under 450grams (bandanas, collars, leashes):

- Flat rate $1.80 via SingPost Standard Mail (Non-trackable).

- Flat rate of $4 via SingPost SmartPac, Ninja Van Standard Delivery and Qdelivery.

- Flat rate of $10 for Ninja Van/Qdelivery Next Day delivery. 

*Please allow 1 working day for us to process your order. 

*Please note that if you select to send your order without tracking, CreatureLand cannot take responsibility for items lost in the post.

 - ORDER TRACKING -

Track your orders here 

Or simply log in to your account's order history page.

 

INTERNATIONAL

- SHIPPING COST -

We aim to provide the most affordable rate to everyone all over the world! All shipping cost will be calculated at checkout and is calculated either by actual weight or volumetric weight.

The cost for heavy and bulky items can be really exorbitant. You may use a forwarder or contact us hello@creaturelandstore.com and we can try to work a way for you!  

 - COURIER SERVICES -

 We use DHL eCommerce/Express, UPS worldwide saver, Aramax, SF Express and Speedpost. All shipping methods comes with tracking.

- TRANSIT TIME - 

The transit time for each destination country will be displayed at checkout along with the shipping cost.

For Speedpost Standard and Speedpost Priority, you may refer the list here.

Most of our parcel deliver within the given transit time. However, some delivery may take longer due to customs clearance, festive season, unforeseeable natural disaster and local postal service.   

We appreciate your patience! 

 - TAXES AND IMPORT DUTIES -

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine these additional costs.  

  - ORDER TRACKING - 

Track your orders here 

Or simply log in to your account's order history page.

 

Can't find what you are looking for?

Visit our FAQ or email us at hello@creaturelandstore.com.