Frequently Asked Questions
HOW DO I ACCESS THE REWARDS PROGRAM?
By clicking on the tab in the bottom left corner, the check rewards and credits in the rewards program drop down menu or alternatively you can click here. You should see a popup.
HOW DO I CHECK MY POINTS BALANCE?
Your up-to-date points balance is always displayed at the top of the popup
DOES IT COST ANYTHING TO BEGIN EARNING POINTS?
Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Rewards Program' at the menu to get started.
DO I HAVE TO ENROLL OR REGISTER IN INDIVIDUAL PROMOTIONS?
Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfil the requirements of a promotion, and we'll post the points to your account immediately!
HOW LONG WILL IT TAKE FOR POINTS TO POST TO MY ACCOUNT?
You should receive points in your account instantly once you complete a promotion!
DO MY POINTS EXPIRE?
Nope! Your points will never expire.
DO MY COUPON EXPIRE?
Yes. Once redeemed, your coupon code will expire in 3 months.
WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?
When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT MY POINTS?
Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.
I'M VERY CLOSE TO EARNING A REWARD. CAN I BUY EXTRA POINTS TO GET THERE?
We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.
WHAT IF I DON'T WANT TO RECEIVE PROMOTIONAL EMAILS?
From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.