All-day Cooling Scarf (3 Designs)

Protect your beloved pets from the summer heat with our all-day cooling scarf! Pets struggle more than humans to regulate their body temperature, making them prone to dizziness, shock, or heat stroke when exposed to high temperatures. Heat stroke is a common risk even indoors, so it's essential to manage temperatures both outside and inside.

Our cooling scarf offers a simple and effective solution:

• Easy to use: Just soak it in water for 3 to 5 minutes.
• Lightweight and comfortable: Perfect even for small pets.
• Soft, skin-friendly fabric: Gentle on your pet’s skin.
• Long-lasting cooling: Keeps your pet cool all day.

To use, soak the polymer part of the scarf in cold water until it expands. Massage and spread the polymer evenly, remove excess moisture, and wrap it around your pet’s neck for instant cooling relief. Ensure your pet stays safe and comfortable this summer with our innovative cooling scarf!

Dimension

Small: 75cm (Length), 3.5 cm (Width)

Medium: *6 cm (Length), 4.5cm (Width)

Washing Guide

• Dry the product completely before washing. (If washed with the refrigerant expanded, the product may be damaged.)
• Please hand wash gently under running water. 
•  If washed for a long time, the refrigerant may expand excessively, so wash for about 2 minutes. 
•  Do not use a washing machine or dryer or use detergent

* Estimated delivery time applies to major cities only. All items may be subjected to customs inspection which may require additional days. Any delay at the destination countries is beyond our control.

* All shipping comes with tracking number (may subject to destination country's postal service provider) unless stated otherwise.

* Price stated is in Singapore Dollars (SGD).

* Transit time is excluding order processing time of 1-2 working days. 

SINGAPORE 

FREE doorstep delivery for orders above SGD 68 *except frozen food.

FREE next day doorstep delivery for orders above SGD 250.

- Flat rate of $4.50 via J&T Express

- Flat rate of $15 for Ninja Van/Qdelivery Next Day delivery. 

Frozen Food

- Flat rate of $10 for 1 - 3 Working days via uParcel.

- Flat rate of $6 for 1 - 3 Woking days via uParcel for orders above SGD 59.

- Free Delivery Above $250.

*Delivery time frame between 6pm - 10 pm for frozen food delivery. 

*Please allow 1 working day for us to process your order. 

*Please note that if you select to send your order without tracking, CreatureLand cannot take responsibility for items lost in the post.

 - ORDER TRACKING -

Track your orders here 

Or simply log in to your account's order history page.

INTERNATIONAL

- SHIPPING COST -

We aim to provide the most affordable rate to everyone all over the world! All shipping cost will be calculated at checkout and is calculated either by actual weight or volumetric weight.

The cost for heavy and bulky items can be really exorbitant. You may use a forwarder or contact us hello@creaturelandstore.com and we can try to work a way for you!  

 - COURIER SERVICES -

 We use DHL eCommerce/Express, UPS worldwide saver, Aramax, SF Express and Speedpost. All shipping methods comes with tracking.

- TRANSIT TIME - 

The transit time for each destination country will be displayed at checkout along with the shipping cost.

For Speedpost Standard and Speedpost Priority, you may refer the list here.

Most of our parcel deliver within the given transit time. However, some delivery may take longer due to customs clearance, festive season, unforeseeable natural disaster and local postal service.   

We appreciate your patience! 

 - TAXES AND IMPORT DUTIES -

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine these additional costs.  

  - ORDER TRACKING - 

Track your orders here 

Or simply log in to your account's order history page.

Can't find what you are looking for?

Visit our FAQ or email us at hello@creaturelandstore.com.

- RETURNS -

If you wish to return an item, email us at hello@creaturelandstore.com within 3 days from the date order is delivered. We will issue you a Returns Merchandise Authorization (RMA) number and guide you through the return process.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return that are damaged or soiled may not be accepted and may be returned to the customer.

You will be responsible for paying for your own shipping costs for returning your item and the package until we receive it so please make sure your item is insured and/or able to be traced. 

We do not accept return for food, litters, sanitary goods, gift cards, toys, health and personal care items and sale items.

- EXCHANGES -

Please note you can only exchange for incorrect items received. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately. 

Exchange is not guaranteed and is subjected to our review of the returned product.

All shipping charges of the replacement item will be cover by you along with any relevant import duty and tax charges will that may apply.

- REFUNDS (if applicable) -

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, a refund store credit will be credited to your account within 3 working days. 

Do note that when you return an item, you lose the reward points you originally earned by buying the item in the first place.

- FAULTY GOODS -

Goods are faulty if they are received damaged or were a manufacturing fault occurs within 48 hours of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. 

- COLORS -

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.

- LATE OR MISSING REFUND (if applicable) -

If you haven’t received a refund yet, please check your rewards tab that you will be able to access via the drop page under rewards program or the tab on the bottom left, if still not in again try refreshing the page. But do note that there is often some processing time before a refund is posted, If you’ve done all of this and you still have not received your refund yet, please contact us at hello@creaturelandstore.com.

If you need more help, please contact us at hello@creaturelandstore.com.