Pickup available at CreatureLand Showroom
Usually ready in 24 hours
USDA Organic PawBiome® Pet Balm For Dogs and Cats (2oz)
CreatureLand Showroom
22 Sin Ming Lane #08-86
Midview City
Singapore 573969
Singapore
FREE FERA PETS MILK TOPPER WITH ANY 2 FERA PETS.
*Free Milk topper will be given at random
Fera’s USDA Organic PawBiome® Pet Balm is a specially formulated balm designed to provide gentle relief and nourishment for skin, nose, paws, noses and elbows. Our soothing formula includes organic seabuckthorn, organic calendula, organic lavender, organic neem oil and the clinically studied postbiotic Floradapt proBio-65® Lactobacillus sakei to help support beautiful and healthy skin.
The skin microbiome of pets encompasses a diverse community of microorganisms, including bacteria, fungi, and viruses, coexisting on their skin's surface. This skin microbiome is pivotal for pet skin health by assisting with...
Protective Barrier: Acting as a shield against harmful pathogens
Immune System Regulation: A balanced microbiome aids in modulating the immune response
Skin Condition: The microbiome's composition influences pet skin condition, with imbalances linked to issues like dryness and itchiness
Wound Healing: Beneficial microorganisms contribute to the wound healing process, facilitating tissue repair and regeneration while preventing infections in pets.
pH Regulation: The skin microbiome influences optimal pH levels, essential for maintaining a natural protective barrier and preventing harmful microbe overgrowth on pet skin.
Lactobacillus sakei is a lactic acid bacteria strain isolated from traditional Korean fermented vegetables, kimchi.
A range of bacteria are involved in the kimchi fermentation process, with Lactobacillus being one of the major species. Of the various strains of this bacterium, Lactobacillus sakei proBio-65®, exhibited the most potent inhibitory activity against Staphylococcus aureus growth in preliminary experiments. It also induced immunological and clinical improvements in both human and animal studies.
Results from a double-blind, randomized clinical trial suggest that L. sakei proBio-65®-containing emollients provide improvements in skin barrier function as well as positive immunological effects against atopic dermatitis.
Countries | Cost | Duration | Services |
Singapore |
$5 | 2 - 4 working days
(FREE above SGD $68, *except frozen food) |
Standard Delivery (Trackable) |
$0 | Next work day delivery (FREE above SGD $280) | Express Next Day Delivery | |
Singapore (Frozen Food)
|
$10 | 1 - 3 Working Days | uParcel |
|
$6 |
1 - 3 Working Days
|
|
|
Free |
Next Day
|
|
Malaysia |
|
Packet Plus: 6 - 18 days Airmail: 4 - 8 working days Express: 1 - 2 working days |
Small parcel: SingPost Airmail (Registered) / DHL Express |
|
Standard: 6 - 8 working days Priority: 2 - 4 working days Express: 1 -2 working day |
Big parcel: Speedpost Standard/Priority DHL Express |
|
Rest of the world |
|
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Small parcel: DHL / UPS / Aramax / SF Express / SingPost |
|
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Big parcel: Speedpost Standard/Priority DHL Express |
* Estimated delivery time applies to major cities only. All items may be subjected to customs inspection which may require additional days. Any delay at the destination countries is beyond our control.
* All shipping comes with tracking number (may subject to destination country's postal service provider) unless stated otherwise.
* Price stated is in Singapore Dollars (SGD).
* Transit time is excluding order processing time of 1-2 working days.
SINGAPORE
FREE doorstep delivery for orders above SGD 68 *except frozen food.
FREE next day doorstep delivery for orders above SGD 280.
- Flat rate of $5 via J&T Express
- Flat rate of $15 for Ninja Van/Qdelivery Next Day delivery.
Frozen Food
- Flat rate of $10 for 1 - 3 Working days via uParcel.
- Flat rate of $6 for 1 - 3 Woking days via uParcel for orders above SGD 59.
- Free Delivery Above $250.
*Delivery time frame between 6pm - 10 pm for frozen food delivery.
*Please allow 1 working day for us to process your order.
*Please note that if you select to send your order without tracking, CreatureLand cannot take responsibility for items lost in the post.
- ORDER TRACKING -
Track your orders here
Or simply log in to your account's order history page.
INTERNATIONAL
- SHIPPING COST -
We aim to provide the most affordable rate to everyone all over the world! All shipping cost will be calculated at checkout and is calculated either by actual weight or volumetric weight.
The cost for heavy and bulky items can be really exorbitant. You may use a forwarder or contact us hello@creaturelandstore.com and we can try to work a way for you!
- COURIER SERVICES -
We use DHL eCommerce/Express, UPS worldwide saver, Aramax, SF Express and Speedpost. All shipping methods comes with tracking.
- TRANSIT TIME -
The transit time for each destination country will be displayed at checkout along with the shipping cost.
For Speedpost Standard and Speedpost Priority, you may refer the list here.
Most of our parcel deliver within the given transit time. However, some delivery may take longer due to customs clearance, festive season, unforeseeable natural disaster and local postal service.
We appreciate your patience!
- TAXES AND IMPORT DUTIES -
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine these additional costs.
Paying Import Duties, Tariffs, and Customs Fees on International Orders
When you purchase an item located in another country, your order may be subject to import duties, tariffs, taxes, and customs processing fees imposed by your local customs authority. These charges are not included in the item price or shipping cost and are your responsibility as the buyer.
At CreatureLand, we closely monitor changes to tariffs and international customs policies to understand how they may affect our buyers. Our goal is to ensure transparency and help you navigate any additional costs associated with international orders.
Important: Please check with your local customs authority regarding the importation of pet food and health supplement products before placing your order. Some countries require permits, have ingredient restrictions, or limit quantities. We are not responsible for shipments that are refused, returned, or destroyed due to import restrictions. If your order is returned to us (“bounced”) due to non-compliance or refusal at customs, you will be liable for any return shipping fees, handling charges, and re-delivery costs.
When Duties and Taxes Apply
When goods are shipped internationally outside of a single customs union, you will be responsible for any inbound duties and taxes your item might incur as per your local customs authority.
These fees are calculated at the border and are based on:
The price and nature of the item
The package weight and dimensions
The origin country
The destination country
They may be owed before delivery, at the time of delivery, or at a later date, depending on your country’s customs process.
What to Expect: Step-by-Step
Place Your Order – After checkout, your item will be prepared and shipped to your address.
Shipment Arrives at Customs – Customs assesses whether duties, taxes, or fees apply based on the product type, value, size, and origin/destination.
Provide Required Information – You may be asked for ID numbers (SSN, EIN, IRN/TIN, EORI). Carriers will contact you for details and payment.
Pay Any Duties and Taxes – Payment may be required before delivery, at delivery, or shortly after.
Complete Delivery – Once cleared by customs, your carrier delivers the parcel.
Buyer Responsibilities
You are responsible for paying import duties in a timely manner and for ensuring your order complies with your local import regulations. Failure to comply can lead to return-to-sender, storage fees, or abandonment of goods. If a shipment is returned or discarded, no refund will be issued for the product or shipping costs.
- ORDER TRACKING -
Track your orders here
Or simply log in to your account's order history page.
Can't find what you are looking for?
Visit our FAQ or email us at hello@creaturelandstore.com.
- RETURNS -
If you wish to return an item, email us at hello@creaturelandstore.com within 3 days from the date order is delivered. We will issue you a Returns Merchandise Authorization (RMA) number and guide you through the return process.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return that are damaged or soiled may not be accepted and may be returned to the customer.
You will be responsible for paying for your own shipping costs for returning your item and the package until we receive it so please make sure your item is insured and/or able to be traced.
We do not accept return for food, litters, sanitary goods, gift cards, toys, health and personal care items and sale items.
- EXCHANGES -
Please note you can only exchange for incorrect items received. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
Exchange is not guaranteed and is subjected to our review of the returned product.
All shipping charges of the replacement item will be cover by you along with any relevant import duty and tax charges will that may apply.
- REFUNDS (if applicable) -
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, a refund store credit will be credited to your account within 3 working days.
Do note that when you return an item, you lose the reward points you originally earned by buying the item in the first place.
- FAULTY GOODS -
Goods are faulty if they are received damaged or were a manufacturing fault occurs within 48 hours of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
- COLORS -
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.
- LATE OR MISSING REFUND (if applicable) -
If you haven’t received a refund yet, please check your rewards tab that you will be able to access via the drop page under rewards program or the tab on the bottom left, if still not in again try refreshing the page. But do note that there is often some processing time before a refund is posted, If you’ve done all of this and you still have not received your refund yet, please contact us at hello@creaturelandstore.com.
If you need more help, please contact us at hello@creaturelandstore.com.
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