Raw Wild Kangaroo - 2kg (250g x 8)

Delivery:

Deliver within 1-3 working days from 6 pm to 10 pm. For other delivery timing, please leave a message at checkout.

For spending below $59 ---> $10 (applicable for orders with frozen food) 
For spending above $59 ---> $6 (applicable for orders with frozen food) 
For spending above $150 ---> FREE (applicable for all orders)

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Grateful dogs know it’s what’s on the inside that counts: 100% fresh, all-natural. No prep, no nasties, and no mystery meat – just super great food for super great dogs.

• Tailored for dogs
• 100% natural raw ingredients
• Balanced and complete
• Meals powered by science
• Supercharged with superfoods
  
  

Feeding Guide



Ingredient

Wild Kangaroo, Kangaroo Heart, Liver & Lung, Chicken Egg, Spinach, Pumpkin, Pumpkin Seeds, Zucchini, Carrot, Parsley, Omega-3 Anchovy Oil, Cod Liver Oil, Flaxseed Oil, Eggshells, Prebiotic Seaweed, Reishi Mushroom, New Zealand Green-lipped Mussel, Blueberry, Activated Curcumin, Spirulina, Milk Thistle, Natural Vitamins & Minerals

Guaranteed Analysis

100kcal
Crude Protein (min)	14.60%
Crude Fat (min)	3.24%
Crude Fibre (max)	0.30%
Moisture (max)	78.90%
Ash (max)	1.40% max
Calcium:Phosphorus	1.5:1
EPA:DHA	1.3:1

Storage

To store, keep frozen (-18°C). To feed, thaw in chiller overnight. Wash all utensils, surfaces and hands thoroughly with soap and water after any contact with raw food. Do not re-cook or microwave. Opened pouches can be kept in the chiller for up to 24 hours. Do not refreeze

Countries	Cost	Duration	Services
Singapore	$1.80	2 - 5 working days	Small Parcel Only: SingPost Standard Mail (Non-Trackable)
	$4.50	2 - 3 working days  (FREE above SGD $68, *except frozen food)	Standard Delivery  (Trackable)
	$15	Next work day delivery (FREE above SGD $180)	Express Next Day Delivery
Singapore (Frozen Food)	$10	1 - 3 Working Days	uParcel
	$6	1 - 3 Working Days (For orders above $68)	uParcel
	Free	Next Day (For orders above $180)	uParcel
Malaysia	Calculated at checkout	Packet Plus: 6 - 18 days Airmail: 4 - 8 working days Express: 1 - 2 working days	Small parcel:  SingPost Airmail (Registered) / DHL Express
	Calculated at checkout	Standard: 6 - 8 working days Priority: 2 - 4 working days Express: 1 -2 working day	Big parcel: Speedpost Standard/Priority DHL Express
Rest of the world	Calculated at checkout	Refer to table	Small parcel:  DHL / UPS / Aramax / SF Express / SingPost
	Calculated at checkout	Refer to table	Big parcel: Speedpost Standard/Priority DHL Express

 

* Estimated delivery time applies to major cities only. All items may be subjected to customs inspection which may require additional days. Any delay at the destination countries is beyond our control.

* All shipping comes with tracking number (may subject to destination country's postal service provider) unless stated otherwise.

* Price stated is in Singapore Dollars (SGD).

* Transit time is excluding order processing time of 1-2 working days. 

SINGAPORE 

FREE doorstep delivery for orders above SGD 68 *except frozen food.

FREE next day doorstep delivery for orders above SGD 180.

Small Parcels under 450grams (bandanas, collars, leashes):

- Flat rate $1.80 via SingPost Standard Mail (Non-trackable).

- Flat rate of $4.50 via SingPost SmartPac, Ninja Van Standard Delivery and Qdelivery.

- Flat rate of $15 for Ninja Van/Qdelivery Next Day delivery. 

Frozen Food

- Flat rate of $10 for 1 - 3 Working days via uParcel.

- Flat rate of $6 for 1 - 3 Woking days via uParcel for orders above SGD 59.

- Free Delivery Above $180.

*Delivery time frame between 6pm - 10 pm for frozen food delivery. 

*Please allow 1 working day for us to process your order. 

*Please note that if you select to send your order without tracking, CreatureLand cannot take responsibility for items lost in the post.

 - ORDER TRACKING -

Track your orders here 

Or simply log in to your account's order history page.

 

INTERNATIONAL

- SHIPPING COST -

We aim to provide the most affordable rate to everyone all over the world! All shipping cost will be calculated at checkout and is calculated either by actual weight or volumetric weight.

The cost for heavy and bulky items can be really exorbitant. You may use a forwarder or contact us hello@creaturelandstore.com and we can try to work a way for you!  

 - COURIER SERVICES -

 We use DHL eCommerce/Express, UPS worldwide saver, Aramax, SF Express and Speedpost. All shipping methods comes with tracking.

- TRANSIT TIME - 

The transit time for each destination country will be displayed at checkout along with the shipping cost.

For Speedpost Standard and Speedpost Priority, you may refer the list here.

Most of our parcel deliver within the given transit time. However, some delivery may take longer due to customs clearance, festive season, unforeseeable natural disaster and local postal service.   

We appreciate your patience! 

 - TAXES AND IMPORT DUTIES -

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine these additional costs.  

  - ORDER TRACKING - 

Track your orders here 

Or simply log in to your account's order history page.

 

Can't find what you are looking for?

Visit our FAQ or email us at hello@creaturelandstore.com.

- RETURNS -

If you wish to return an item, email us at hello@creaturelandstore.com within 3 days from the date order is delivered. We will issue you a Returns Merchandise Authorization (RMA) number and guide you through the return process.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return that are damaged or soiled may not be accepted and may be returned to the customer.

You will be responsible for paying for your own shipping costs for returning your item and the package until we receive it so please make sure your item is insured and/or able to be traced. 

We do not accept return for food, litters, sanitary goods, gift cards, toys, health and personal care items and sale items.

- EXCHANGES -

Please note you can only exchange for incorrect items received. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately. 

Exchange is not guaranteed and is subjected to our review of the returned product.

All shipping charges of the replacement item will be cover by you along with any relevant import duty and tax charges will that may apply.

- REFUNDS (if applicable) -

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, a refund store credit will be credited to your account within 3 working days. 

Do note that when you return an item, you lose the reward points you originally earned by buying the item in the first place.

- FAULTY GOODS -

Goods are faulty if they are received damaged or were a manufacturing fault occurs within 48 hours of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. 

- COLORS -

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.

- LATE OR MISSING REFUND (if applicable) -

If you haven’t received a refund yet, please check your rewards tab that you will be able to access via the drop page under rewards program or the tab on the bottom left, if still not in again try refreshing the page. But do note that there is often some processing time before a refund is posted, If you’ve done all of this and you still have not received your refund yet, please contact us at hello@creaturelandstore.com.

If you need more help, please contact us at hello@creaturelandstore.com.